We're in the era of 3G data connectivity with the big players - SMART and Globe slugging it out to see which one holds the better service. In fact the NTC recently proclaimed Globe to be the overall winner with SMART at a very close (like really close!) second. We're past 2G and the basics. We've enjoyed good reception, SMS and calls for many years now with the two giants; now we're ranting about cheaper (!) and faster (!!!) 3.5G / HSDPA connectivity. After reading the survey results from both the Manila Times and INQUIRER.net it made me see how far behind SUN Cellular was in terms of basic services - namely calls (I guess we can add SMS there as well):
17.05% is a BIG number. That's almost 20% -- meaning one in every 5 calls don't make it!Yet, Smart registered 93 blocked calls (3.79 percent of 2,475) while Globe posted 49 (1.99 percent) and Sun, 779 (17.05 percent). On dropped calls, Smart registered 35 (1.42 percent), Globe 35 (1.42 percent), and Sun 48 (1.95 percent). [source]
This article came out the other day, November 6 2008. That will explain the timeliness of my creating this blog. The context of my argument was that a few days prior to this, I had gotten myself a prepaid SUN SIM as a secondary number to my SMART BlackBerry line - a number which I can then post publicly since I've been giving an increased number of talks and workshops this year. So it made sense.
The last SUN number I had was way back about 1 1/2 years ago for the purpose of cutting down costs (it didn't really work - I was left with the burden of a second number and a second phone and people got confused). But I guess 18 months can really change a mindset so I invested P70.00 in one of those unlimited 24/7 SIM cards. I'm not doing it to cut costs, but to compartmentalize a part of my professional life.
18 months later, that's today - my inhibitions were confirmed. SUN still doesn't have a very good signal in my area (no signal in my room in Paranaque compared to Globe and SMART) and it still drops calls.
2G is such a basic commodity these days. We shouldn't be worrying about calls or texts being missed out. It's already 2008! I guess the purpose of this blog is not to rant (too much ranting already), but to plead for a better SUN service. It's no secret that people aren't happy with the overall performance of SUN's network. I really urge them to take a look into what they're doing and improve their network. They can't stay competitive if their core competence is broken.
2 comments:
got this entry from cellphone blog. i agree they should be at the very least more accomodating with phone in complaints. heard CSR not so good.
your transmitter here in albuera philippines since yesterday got no signal,,we are very very dissapionted your service its christmass but we cant use sun cellular no signal until this moment...,95% of poeple here in albuera using sun cellular..you will lost lots of consumer ones you will not monitor or improve your servise....i am always unlimitted of 1 month call and text but i cant used it i am just wasting my money because i cant used it even just send txt it will not send...specially in the night time worst really...pls no make action,,,,common SUN CELLULAR WAKE UP,,,,,SMART AND GLOBE ARE HAVING A GOOD SIGNAL ALL THE TIME SO DONT WAIT YOUR CONSUMER WILL TRANSFER TO OTHER SUBSCRIBER..
THANK YOU VERY MUCH HOPE YOU WILL MAKE ACTION ABOUT MY COMMENTS ...THANK YOU AND MORE POWER
LYNN
Post a Comment