SUN and the ratio game for complaints

Four months ago a survey was conducted to show the number of complaints in the telecommunications industry. In terms of cellular networks SUN seems to have the highest in terms of ratio.

Look, we all have the right to complain - there is no perfect network and this is how a public utility works. But wow, look at the ratio of complaints. If you look closely at the numbers, even though SMART and PLDT have the highest number of aggregated complaints, SUN has the highest in terms of ratio!

SMART: 362 complaints (30M ++ subscribers)
SUN: 325 complaints (6M ++ subscribers)

The regulator said subscriber complaints against the Philippine Long Distance Telephone Co. (PLDT) topped those leveled against other telcos at 562, of which unit Smart Communications Inc. had 362 complaints and the parent firm another 200.

Digital Telecommunications Philippines Inc. (Digitel) and unit Sun Cellular followed with a combined 325 complaints, while subscribers of Globe Telecom Inc. lodged 182 complaints.

.....

Digitel and Sun Cellular subscribers complained of poor service at 111; vanishing prepaid load, 48; and erroneous billing, 71. Of the 325 complaints, 324 were resolved. [source]

Thankfully, SUN was able to resolve all but one of the complaints. I still think though that the ratio given SUN's relatively low prepaid subscriber rate at over 6 million is very high.