CSR's and SUN

Maybe we CAN forgive the slow technology, but surely they need to compensate with good customer support. It's a double whammy!

Here are some stories about rants on customer support. I'm a firm believer in service - we're not perfect but CSR's are really supposed to not make matters worse by empathizing with the situation.

Here's another one:

I called Sun Cellular hotline and explain my complain. I clearly asked them if I can have it replaced. The girl said ‘YES’, as long as it is within the 7-day return period. I asked if I can avail another handset of another brand. She said ‘YES’, as long as it falls under 350 plan.

At the 7th day, I went back to Sun Cellular office and told them what’s wrong with the phone. I explain to them very clearly my problem with the phone. The guy who I was talking with said that the phone is not defective, hence, they cannot replace it. He even said that it was LG’s feature. I was shocked after hearing it. I insisted that it’s not a feature. I said, “A feature is something which is useful and has advantages”. Since it’s not useful, it is a “defect”. [source]

Please, better service! Please!